An opportunity has arisen for an Administrator in a Customer Service role to join a privately owned, well-established business in Napier.

Our business hinges on providing customers with prompt, efficient service. This role is all about ensuring the accurate tracking and documentation of the services we provide to our customers. This is an opportunity for you to work with professionals in a supportive team environment.

This is an intermediate role within our Company which would be best suited to someone who has had office/customer service experience of two-three years. In house training will be offered for this unique position.

Key responsibilities:

• To effectively manage telephone enquiries such as booking jobs, price enquiries, account queries, receiving payments and receipting in cloud-based software.
• To book jobs and create tasks in trade service software, following up regularly to ensure completion for the customer is accomplished promptly.
• To prepare quotations.
• To perform a monthly check of jobs not complete and liaise with relevant staff where necessary.
• Organise and prioritize workload so as to allow for regular flow within acceptable time frames.
• Maintain the Company’s databases to ensure that it remains credible and up-to-date.
• Be aware of co-worker’s workloads/time constraints and be actively supportive and assist wherever possible.
• Adhere to Heath and Safety Policy, the Privacy Act and other statutory obligations.
• Maintain a safe workplace in accordance with OSH requirements.

Experience and key attributes:

• Have strengths in Microsoft Office including Word, Excel and Office 365.
• Exceptional time management and organisational skills.
• Fast and accurate data entry speeds.
• Excellent communication skills both written and verbal.
• Have a genuine team approach whilst demonstrating problem-solving skills.
• Have great attention to detail.

The role is a diverse and extremely busy workload with the successful applicant having to be able to multitask, use their initiative, and provide good follow up in enquires.

The role is full time 8.00m-5.00pm Monday – Friday.

If you have what it takes then we would love to hear from you. Please email your application along with a covering letter to bhjobapplications@gmail.com or for a confidential discussion about the opportunity, phone 0211877534 and ask to speak with Angela; after hours is welcomed if preferred.

Applicants for this position should have NZ residency or a valid NZ work visa.